Each year, Print+Promo provides the definitive ranking of the Top 50 Suppliers in the industry. As part of this issue, we feature exclusive interviews with the CEOs, presidents and owners of our top five companies. The full Print+Promo 2016 Top 50 Suppliers list can be found here and in our October issue.
No. 3: OneTouchPoint
Answered provided by Chris Illman, CEO
What was your company’s biggest accomplishment over the last year?
Chris Illman: We had quite a few accomplishments in 2016: We continued our focus on creating value-added solutions. We launched a patented sampling capability that allows companies to affordably mail samples at half the postage cost of other products. We expanded our investment in large-format capabilities, which significantly expanded our retail business and deployed an upgraded U.Connect release that expands our ability to integrate with third-party billing and CRM software, strengthening our leadership in supply chain solutions.
What is your company’s top priority for 2017?
CI: We have been working diligently to create a strong foundation for growth, and spent much of 2016 focused on optimizing our offerings and investing in the people, equipment and technology necessary to lead the industry. 2017 is a pivotal year for us. We feel like our national presence, combined with our flexibility, positions us to aggressively grow our business. We are a “can-do” organization, constantly focused on what we can do.
Where do the great ideas come from in your organization?
CI: As a customer-focused organization, customer needs tend to drive our biggest breakthroughs. We talk to our customers every day and pride ourselves on learning their businesses. We see ourselves as active partners and true extensions to their teams. Consequently, our great ideas and pride come from identifying a customer problem and presenting a solution or working in partnership to develop a better way to do things. Our team is constantly focused on looking for ways to make the development and delivery of communications easier, more efficient and more effective.
Now for some fun: If you were on an island and could only bring three things, what would you bring?
CI: My wife, the Chicago Cubs and some beer.