2020 CSR All-Stars: Greg Daniel, Printegra, a Div. of Ennis
Inside Sales, Distributor Support, Customer Service
Printegra, a Div. of Ennis, Fairport, N.Y.
Greg Daniel began his print career as a pressman with little experience in Printegra’s production department. That was 29 years ago. Since then, he has gained a wealth of hands-on knowledge and unrivaled skill, learning the ins and outs of moving an order from prepress to shipping, which he said eased his transition to customer service.
“I was able to [switch] to customer service already knowing the product and understanding the equipment capabilities,” explained Daniel, who has been particularly instrumental in the ongoing development of Printegra – Fairport, New York’s color digital product line and capabilities. “Being able to articulate proper paper and process specifications is always helpful to our distributors.”
Daniel joked that print found him and not the other way around, but he can’t hide his satisfaction as he explains how important it is to provide the ultimate customer experience. His peers have noticed as well.
“Through careful listening and innovative thought, Greg often develops creative solutions that capitalize on our resources, turning ‘impossible’ projects into successful ones,” his nominator said of the fan favorite. “Whether it be a better way to bind a book, [suggesting] creative stock options, locating suppliers for special projects or simply offering solutions that reduce cost, Greg continues to work hard, keeping our customers happy and our industry strong.”
His Approach to Customer Service
Honesty and integrity are my approach. Treat others [as] you’d want to be treated: Be fair and open-minded.
How He Keeps Calm and Stays Inspired
I guess it’s the work ethic I get from my parents. Really, I just keep plugging away and [don’t] get caught up in the past, staying on task with the job that needs to be completed.
How COVID-19 Has Changed His Job
Outside of daily temperature checks, social distancing and a slight reduction in hours, our company has continued to service and support our distributors since the start of the pandemic. We have all been impacted, but each reopening phase is bringing some promise.
Why He Loves His Job and the Industry
[I love] working with our distributors, along with my internal team, and continuing to build great working relationships.
His Proudest Career Achievement
I am a working person, and I take pride in getting the job done and taking care of our customers. I feel a level of responsibility in making sure our plant is successful.
His Best Advice
Be patient, listen well and learn your product.
What He Does for Fun
I like to golf and my youngest daughter is now getting into it as well, so I am having fun with that.
When I chose this career it was something different, I really didn’t know much about printing, but I thought it was an opportunity to learn something different and I have certainly learned a lot over the years. (I also met my wife here 25 years ago when I was a young, good-looking pressman … and I’m still fairly good looking.)
Elise Hacking Carr is editor-in-chief/content director for Print+Promo magazine.