Secrets of Top Sellers Revealed
A hard look at the hard sell
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When faced with difficult situations, average sellers bemoan their miserable fate and instead blame others. They expect management to fix the problem, they question their marketing department's actions, they want lowered sales quotas due to an unsteady economy, they want to be offered "good" training and they wonder when customers will stop being so demanding.
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- Jill Konrath
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