Better Outside Than In

Today, outsourcing represents more than 50 percent of CBI's volume—a significant jump from 10 years ago.

"We produce a lot of print-on-demand jobs for seminars," said Bregstone. "That involves matching the printed work with books and binders and sending them to where the courses are being held."

In addition, Bregstone reports processing about 3,000 change-of-status information requests per day for companies with 401K and health benefit programs.