Butler Street's Mary Ann McLaughlin on Client Retention
Earlier this month, Print+Promo announced an alliance between Butler Street, a leading management consulting, training and research firm focused on client and talent development, and our sister publication Printing Impressions. Together, they will provide the de facto industry standard for measuring customer loyalty through the Best of Print & Digital Customer Survey.
In the video above, Mary Ann McLaughlin, managing partner at Butler Street, shares the four most common (yet completely unavoidable) reasons that clients will leave you.
About Butler Street
Butler Street is a management consulting, training and research firm that specializes in client and talent development. Butler Street’s managing partners have in excess of 100 years of executive level sales, marketing and operations experience across print, staffing and revenue cycle industries. Butler Street helps companies and their people grow and delivers lasting results in the two most challenging areas that companies face: client development and talent development. For more information, visit www.butlerstreetllc.com or contact McLaughlin at firstname.lastname@example.org.