Conformer Expansion Envelopes Benefit Insurance Company

Conformer Expansion Envelopes Benefit Insurance Company

BlueCross BlueShield of Western New York has switched to Conformer Expansion Envelopes from Conformer Expansion Products, Greatneck, N.Y., to mail its contract member guides.

With the former 9x12" version, workers were having difficulty manually inserting materials into the envelopes, due in part to a poorly-designed address block that also partially obscured addresses on packets. They were only completing 75 packets—containing manually-matched signature booklets and contracts—per hour. With the Conformer Expansion Envelope, packet completion has increased to 120 packets per hour, for a 60 percent jump in productivity.