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Wesley explained that in some special cases, upcharges may be involved for customizations but for the most part, customers are not charged. "We see these additions and modifications as strengthening our system not only for that account, but future accounts as well," he said.
SFI has been able to successfully broaden its customer base by listening to wants and needs, "But the days of conducting business with purchasing agents during long lunches and golf games are over," said Wesley.
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