mind your business: Trial by Fire

Much of "Grow to Greatness" discusses processes, because they are the "how-to's" of your business and are essential to its growth. When you're starting up your business, institutionalized processes aren't as important because you'll do much of the work yourself. But as your business grows, there will simply be too much for you to do on your own. You'll hire employees, and, being human, they'll make mistakes or come across situations they aren't equipped to handle. Without the proper processes in place, they'll guess what to do, and that often means you'll have to come sprinting in with your fire hose.