Walking the Walk

Is “walking the walk” a tired old cliché, or a bold new concept? A lack of formal management training might result in poor communication, delegation and leadership skills among managers.

According to a Gallup poll, 25 percent of U.S. employees would fire their bosses if they could. Why? Because a lot of managers fail to abide by the high service standards they set for their employees. Employees will only respect management’s authority if they observe excellent customer service skills applied by their superiors. Customer loyalty must be a top-down initiative.