"The auto service industry, for the most part, remains a hands-on business," noted Rhende Wilton, marketing program manager at Delforms, Shoreview, Minn. "While electronic forms of billing and payment have slowed overall paper product check and billing growth, these areas still remain strong."
With forms maintaining their usefulness in the fast-paced automotive industry, Powers said that Giraffe—which manufactures invoices, statements, packing lists and certificates of title—has experienced the most sales in dollar amount with its 81⁄2x14˝ certificates of title. However, he said that overall automotive sales, which account for 10 percent to 20 percent of Giraffe's business, have been flat. "I have seen no alarming trends one way or the other," he said. "We have picked up some new contracts, but in terms of our existing business, we have seen no significant increase in sales."