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"Competent engineers have already created a well-defined system," he explained. "What the engineers don't know is how to design an efficient form, and that's where the forms professional comes in."
Creating an effective tool to facilitate that system requires a thorough understanding of the workflow. The distributor needs to be oriented to the entire pro-cess, which may require multiple interviews. "Each time the form is touched by someone, ask why," Ahmad suggested, "not to challenge the workflow, but to better understand the process."
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