Goss International CEO Rick Nichols Announces Transformation of Company
Rick Nichols, president and CEO of Durham, New Hampshire-based Goss International, announced a transformation of Goss’ business and a reorganization of the company. Goss will focus on continuing to serve existing customers and growing market share in the company’s core markets, while expanding into new, neighboring product markets where it has a technological competitive advantage.
“The needs of our customers have shifted over recent years as our industry environment as a whole has changed,” explained Nichols. “Today, customers tell us they need a focus on simple, easy to use and cost effective technology supported by world class aftermarket services. Goss continues to manufacture the highest quality print machinery, but I believe that where and how quickly customers can access service and support is now more important than where products are manufactured.
“We also recognize that our environment for doing business has fundamentally changed. The markets to drive our future growth and profitability are shifting. We have decades of offset printing expertise. That gives us a significant advantage not just in our core newspaper and commercial printing sectors, but in other industries like packaging and emerging printing industries as well. Together, these are the reasons why we are transforming as a company.”
Nine months after his appointment, Nichols confirmed that Goss is making three key changes to the way it does business to achieve this. First, the company’s organizational structure will be simplified in recognition of the changing needs of its customers. Goss will be organized around regional parts, service and support centers for customers.
Second, as part of the change in the organizational structure, Goss will bring its existing operations in Europe in line with this new structure to become one unified, pan-continental sales and service organization. Regrettably, despite Goss’ significant historical support and investment in its French subsidiary, Goss International France, that business has become financially untenable and unsustainable.