Envision, Act and Receive
• Maintain energy in the office. Demonstrate passion for the company, your vision and customer service through your actions. Use strength and energy to work against the odds to achieve your vision. Create a buzz within the organization that keeps your team excited about providing great service.
Research conducted by the Strategic Planning Institute found businesses that provided excellent service grew twice as fast as those with poor service. Great service starts at the top of the organization and needs to be frequently reinforced through training and leading by example.
BY DEBRA J. SCHMIDT
Debra J. Schmidt, a.k.a. the Loyalty Leader, is a professional speaker, corporate trainer and author. She helps companies boost their profits by leading them to greater customer, employee and brand loyalty. Subscribe to Debra’s free e-mail newsletter packed with loyalty building tips by visiting www.loyaltyleader.com.