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When we look back at the successful team or organization changes we've been involved in, most—and certainly all major ones—were driven by "monomaniacs with a mission." Sometimes the champion, a passionate person pushing hard for a change or improvement, had a powerful organizational sponsor and someone running interference for him or her. Other times, he or she was on his or her own at first and built a strong change coalition or team of change champions.
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- Jim Clemmer
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