RR Donnelley Recognized as Partner-level Supplier in John Deere’s Excellence Program
RR Donnelley & Sons Company (RRD), Chicago, has earned recognition as a Partner-level supplier in the 2014 John Deere Achieving Excellence program. RR Donnelley was selected for the honor in recognition of its dedication to providing communication products and services of outstanding quality, as well as its commitment to continuous improvement. RR Donnelley provides prepress services, magazines and catalogs to John Deere operations in the United States, Australia and EMEA.
Suppliers who participate in the Achieving Excellence program are evaluated annually in several key performance categories including quality, cost management, delivery, technical support and wavelength, which is a measure of responsiveness. Partner-level status is Deere's highest supplier rating and is awarded to suppliers who go beyond John Deere's performance standards, who achieve excellent service levels, and who have a measurable impact on customer satisfaction.
"We are particularly pleased to have earned Partner-level status with John Deere as the core values which underlie this award-integrity, quality, commitment and innovation-mirror our own core values," said Dan Knotts, RR Donnelley's COO. "We strive to build world-class relationships with our valued customers and achieving excellence in all that we do is, of course, a critical component."
George Zengo, group chief sales officer for RR Donnelley, also noted, "We are committed to offering products and services with differentiated value. The services and solutions we provide are designed to help our customers achieve a meaningful competitive advantage as we work to support the spectrum of their communications objectives."
John Deere Supply Management created the Achieving Excellence program in 1991 to provide a supplier evaluation and feedback process that promotes continuous improvement.
For more information, visit www.rrdonnelley.com.