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Sean Norris
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Don't be a stranger
"World-class support involves researching cutting-edge products, vetting qualified vendors, finding flexible shipping solutions, and streamlining accounting functions—all, most importantly, in person. Clients must see your face, laugh at your jokes, see pictures of your kids, and know that they can call you with any question—big or small."
- Joe Falcone, president, The Sourcing Group, New York. From "A Slam-Dunk Success: Tales from a Top Executive," Print+Promo, January 2014
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Sean Norris
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Sean Norris is editor-in-chief for Promo Marketing. Reach him at snorris@napco.com.
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