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Fast forward to today, where Kidd notes that the insurance industry is two to three years behind other financial organizations in respect to its e-commerce offerings.
Hart, however, isn't resting on its laurels. Instead the company has spent the past year producing HartFormsOnLine, an Internet service that facilitates the transfer of data. "It's the same principle as what we did with e-forms—we are exploring opportunities to stay with this market. We want to make sure that we have a viable offering when the needs of this marketplace follow along those lines."
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