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If he is unable to get any face time when making an in-person visit, Donnelly always leaves behind "something interesting," whether it's printed marketing materials or a promotional item.
For instance, Donnelly's daughter designed a presentation folder to help educate prospects. "The folder also contains an impressive shot of our 20,000-sq.-ft. building, a real tangible asset for us," he said. "That and the fact that we have been here for more than 25 years gives us credibility."
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