Taylor Bloxham Starts New Customer Service Training Program
Leicestershire-based printers Taylor Bloxham has embarked on a new customer service training program which, with assistance from the BPIF, will lead to all those undertaking the training gaining a Customer Service NVQ Level 2 qualification.
The new customer service training program is being undertaken by members of Taylor Bloxham's staff (including subsidiary companies C&R and FastAnt), from shop floor to senior management, to strengthen the philosophy within the company that overall customer satisfaction is the responsibility of everyone within the business process.
Taylor Bloxham's HR Manager Louise Wilby explained, "We have a reputation of providing a first-class customer service experience, with a service philosophy which is ingrained throughout the organization. This is such a significant area of our business that needs to be continually reviewed and developed. The training will reinforce the importance of customer service at all levels of the business and improve delivery of customer satisfaction through improved communication and team working. Personal development is extremely important to us and any training had to be relevant to the individual, the business and the industry."
The course is very inter-active with staff undertaking elements such as team building and events. It allows issues to be brought to the table and resolutions proposed to resolve the problems. The program will end with staff making presentations to the board.
"The training program has generated a lot of talk within the company and everyone is very enthusiastic about it," she said.
"It's a very progressive program they are undertaking which is covering all aspects of Taylor Bloxham's business. The three main aspects covered are teamwork, communication, understanding and respect, all of which will lead to the delivery of a customer service qualification" said the BPIF's Head of Training Kay Smith, who is responsible for delivering the training program.
Kay said all projects within the training program had been signed off and supported by the Taylor Bloxham board, underlining the firm's commitment.