Riding High
The top five distributors reveal what it takes to be on top
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Moving forward, Truitt finds it is always crucial to stay one step ahead of customers and their changing needs. Careful listening and analysis of client needs, savvy resource planning for appropriate staffing and strategic investments in technology and equipment are mandatory for future success.
He continued, "It also includes having the right metrics in place to prove value to customers over time. In today's world of frequent mergers and changing client contacts, it's important to have hard data that demonstrates how you [provide] added value to an organization."
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Elise Hacking Carr
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Elise Hacking Carr is senior production editor for Print & Promo Marketing magazine, and managing editor for PRINTING United Journal.
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