TSIA Awards HP With Service Certification
HP has earned the Excellence in Service Operations certification from the Technology Services Industry Association (TSIA) for providing superior technical support and services in North America.
This marks the third consecutive year HP has achieved recognition for commercial notebook and desktop PC support, and the second year HP was certified in the consumer market, including both PCs and printers.
HP remains the sole PC manufacturer to receive this coveted industry recognition in 2010, which comprises a comprehensive evaluation of phone, field service and web service operations for customers.
"HP is to be commended for excellent preparation and execution," said Joanne Weigel, senior director, Organizational Certification Programs, TSIA. "Most notable were enhancements in HP escalation management processes, interactive voice response telephone support and online support forums."
For more information, visit www.hp.com.