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Think about the examples where feedback wasn't encouraged and the results were troublesome: the Toyota accelerator problem or the rollout of the national health care website, for instance. In each situation someone possessed important information, but was not encouraged to share it.
Among the most successful working professionals there is one constant truth: Trust between leaders and their associates is built upon a transparency that reflects a freedom to speak and to be heard. A corporate culture of harm, where listening to employees isn't valued, impacts business every day across America.
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- Barry Banther
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