Print Professional (PP): Why did you start serving the healthcare sector?
George W. Smith (GS): When Don Knoll, CFC, Charlie Miller, CFC, and Gene Gallagher, CFC, purchased the Tully-Wihr Company (TW) back in the early '70s, one of Don's larger accounts was the Palo Alto Medical Clinic (still our client today). They started looking at healthcare and how we could improve on the services we provided to them. "Just In Time'" was the big thing back then, so we looked at how we could provide better service and separate TW from the competition and the OCC Program (On-site Cycle Count) was created. OCC is a partnership with the clients' major departments, usually nursing floors, admitting, ER, data processing, etc. [The] forms they use are counted weekly, delivered and put away with copies of the delivery receipts [which are sent] to accounting. Today, of course, with the changes in technology, TW has added many other services.
- Companies:
- Tully-Wihr