Social Media

82 Percent of B2B End-Buyers Expect Immediate Customer Service Responses
July 3, 2018 at 4:13 pm

Look, we get it, the sheer number of platforms for communication available to businesses can be extremely daunting. From live chat to Facebook Messenger, CRM to email, Twitter and beyond, it seems like there are simply too many options to hone in on what works best. The trick is, however, to understand...

What Do Social Media Influencers Look for in Packaging?
May 29, 2018 at 7:21 pm

There's no denying the ever-expanding role social media plays in consumers' buying decisions, with some brands even designing their packaging with social media in mind. As more people turn to these outlets to gather information, "social media influencers," who can have thousands, or even millions of followers who trust their opinions, play an important role...

Making Facebook Unfun—Introducing ‘Workplace’
October 25, 2016 at 6:08 pm

No ads. Not free. Not personal. Like most Intranets, Facebook Workplace won’t be accessible to marketers. The ad-free version of Facebook, called “Workplace,” debuted on Oct. 17 and is available at a “pay only for active use” price...

VIDEO: Take Your Business to the Next Level with Social Media
August 16, 2016 at 6:20 pm

Is imitation the sincerest form of flattery? Not according to Snapchat. With the introduction of Instagram Stories earlier this month, the internet had a fit over the cloning of one of Snapchat’s most popular features. Through Stories, users of Instagram, a Facebook-owned photo-sharing app...

Be More Social
August 16, 2016 at 6:07 pm

In this fast-paced, connected business landscape, it can be challenging to stay on top of every internet trend and App Store addition. However, there’s one constant that should not be ignored: social media. According to We Are Social, there are currently 3.17 billion social media users, and according to Social Media Today, there are 1 million new mobile social users added every day...

Microsoft to Acquire LinkedIn for $26.2 Billion
June 14, 2016 at 5:38 pm

It’s Microsoft’s most ambitious move yet into the world of social tools: The software giant announced Monday morning that it would purchase professional social network LinkedIn for a cool $26.2 billion. How do you think the deal will affect your business or the way you use LinkedIn...

Generation Tech
November 24, 2015 at 8:38 pm

Millennials are always on their phones. They change jobs regularly. They expect constant, immediate feedback. These are just a few of the criticisms leveled against Generation Y. All of these things may be true, but they have upsides as well. Millennials are up-to-date on current technologies. They have the long term in mind for their careers, refusing to settle for anything less than the best. They want to learn and grow...

5 Quick Tips for Customer Service Strategy with Social Media
October 13, 2015 at 5:50 pm

This is probably one of the most missed opportunities for small businesses when it comes to social media. Because social media can be so complicated—you have to have someone manage it. You have several different platforms to work with...

Navigating Your Website
September 23, 2015 at 4:38 pm

Your company’s website can draw in new prospects and keep current customers happy just as easily as it can drive them away. “If you build it, they will come” may work in a baseball movie, but it’s a shaky strategy for your organization’s online presence. The key is to build it well. Is the site inviting, knowledgeable and aesthetically pleasing? Here are eight ways to help the process along.