Insights

2021 State of the Industry Report: The Economic, Legislative and Market Factors Shaping Print and Promo a Year Into the Pandemic
April 13, 2021 at 8:34 pm

Incorporating data from NAPCO Research, insight from government affairs analysts and reporting from our editors, the 2021 State of the Industry report is a comprehensive look at the challenges of the past year and the opportunities available to industry businesses as the year progresses. The report features four subsections and five Q&As with industry experts…

2020 Top 50 Distributors: What the data tells us
November 17, 2020 at 9:50 pm

For many distributors of print and promotional products, the coronavirus pandemic has been a mixed bag of challenges and opportunities. There have been lost accounts and payroll challenges. But, there has also been time to rethink strategies and expand product offerings..

ICYMI: 2020 Top 50 Suppliers: Stats, trends and more
October 20, 2020 at 8:02 pm

Just seven months ago, when Print+Promo released its annual State of the Industry Report, the conversation was different in its tone. Sure, there were whispers of a recession—will it or won’t it happen? But, the overall outlook was positive...

Selling Points: Mergers and acquisitions in the COVID-19 environment
September 22, 2020 at 7:51 pm

Kevin Mullaney is no stranger to the deal-making process. The CEO at PDF Print Communications Inc. has overseen a string of acquisitions for his Signal Hill, California-based company, with six of those transactions occurring in the last four years alone. While Mullaney doesn’t like to play favorites when it comes to acquisitions, he is excited about his recent purchase of Bestforms...

Print+Promo 2020: Exceptional times call for exceptional customer service, and these 14 CSRs are delivering
July 28, 2020 at 7:16 pm

Working efficiently, smiling with your voice and giving attentive post-order follow-up can go a long way in the customer service field. Not everyone has these skills, and it can be costly to your business if you invest in the wrong people. Add to the mix the worst global pandemic in over a century—which has led to the viral shutdown of multiple economies, mass furloughs and stressed out customers—and now you’re really testing the superhuman patience of a customer service representative. Fortunately, this year’s collection of standout CSRs are up for the challenge...

Print+Promo 2020: A Celebration of the Women in Print and Promo
May 26, 2020 at 6:14 pm

Not only are the honorees in Print+Promo's "2020 Women in Print and Promo" feature rewriting the narrative of female representation in a traditionally male-dominated industry, they are finding ways to overcome what is set to be an economic calamity unseen during our lifetime. Read on for an introspective look into what print and promo means to these professionals...