Niagra Falls

Offer services that close the gap and raise the bar. A major portion of the business forms industry has turned into an outsourcing industry," someone told me during a phone interview the other day. "It's undeniable that [manufacturers and distributors] are so much more valuable because of the services, not just the documents, they provide." That person was Alan Olivero, president of Matrix Imaging Solutions, Niagra Falls, N.Y.—a supplier specializing in electronic data transfer and document processing, largely serving end-users with bill, invoicing and other statement needs. His point is more than valid. Over the course of a few years, the story behind the