Print+Promo 2019: These 11 CSR All-Stars Have What It Takes to Keep Customers Happy and Coming Back
Customer service representatives (CSRs) have a challenging job that often requires superhuman patience, speed and product knowledge. They care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Print+Promo would like to recognize these unsung heroes, so, without further ado, here are the inaugural honorees of our CSR All-Star collection.
Jamie Hughes
CFC Print & Mail
Grand Prairie, Texas
Sales Service Manager
Her approach to customer service: I start each day with a renewed sense of confidence in my job and compassion for each customer I work with.
Mindy Owens
Kay Toledo Tag Inc., a Div. of Ennis
Toledo, Ohio
Customer Service Representative
How she keeps calm and stays inspired: When things get hectic or stressful, [I find that] taking a minute to walk away or work on a different project for a while helps things look a little clearer when you return to them.
Miriam Graff
American Solutions for Business
Glenwood, Minn.
Customer Service Specialist
Her approach to customer service: My approach is explained in my title “customer service,” meaning I do as much as I have in my control to ease concerns, billing issues, deadlines, etc. Kind of like a triage nurse!
Stacy Pope
Real Sourcing Network
New York
Client Success Manager
Her best advice: My advice is to listen to the client, and to be positive. Remember that without the customer, you are not needed.
Anne-Marie Junker
Safeguard Printing & Promotional Products
Ambler, Pa.
Office Manager
How she keeps calm and stays inspired: We work with a lot of very nice customers. The interactions with them more than make up for any difficult times. Sometimes, you will not please a person no matter how hard you try. You just have to do your best.
Katy Vance
Pocket Folders Fast
Omaha, Neb.
Customer Sales Representative
Her best advice: The first word that comes to mind is “communication,” both with your customers and with your coworkers. You are a team and are all in this together.
Cali Miller
BCSI
Burnsville, Minn.
Customer Service Representative
Her approach to customer service: I would say my approach to customer service is to meet and exceed expectations. I listen and understand the customer’s needs and have the knowledge about the products and services the company provides to be able to execute immediate results.
Ernie Cornelius
Regency360
Raleigh, N.C.
Print and Promo Coordinator
How he keeps calm and stays inspired: It can be a tense and draining job. I think that the key is to set a high standard for yourself. The thing that keeps me engaged and inspired is that there is constant opportunity to learn new things.
Margie Arena
AmeriPrint Corporation
Harvard, Ill.
Customer Service and Office Manager
Her best advice: Be aware of what the customer wants, and create a solution. Let them be heard. Listen to the customer. Heated customers need to vent. Empathize with the customer.
Andrea LosKamp
Label Art, a Div. of WS Packaging Group Inc.
Wilton, N.H.
Customer Service Representative
How she keeps calm and stays inspired: I try to think of how I would want to be helped if I was the customer. I would want someone to stay calm, take my issue seriously, offer solutions or empathy, and explain things in a clear, concise manner.
Tiffany Hanson
3M Promotional Markets
North Mankato, Minn.
Customer Service Representative
How she keeps calm and stays inspired: I make a conscious decision each day to learn something new and make each day great. There may be a tough phone call or situation, but that doesn’t need to impact the rest of my day or my customer’s day. I believe that each day is a gift, and I treat it as such.
