Boyan Rosalind Enright

Have you ever scrolled through your computer account records or flipped through your file folders while planning your day, and intentionally bypassed a particular account? Did you continue doing the same thing for weeks or months—maybe even longer? If so, you’re not alone. Many of us can trace this reluctance to fear­—fear we’ll get blown off on the phone, fear we’ll sound like Elmer Fudd to this intimidating prospect, fear we won’t know the answers to his or her questions, etc.. And if we do muster up just enough courage to place the call while in this state of mind, our fears can become