Kelly Higgins

New York-based leadership consultant Kelly Higgins had an idea for a new business initiative—a membership continuity program to give her consulting clients more support and value while increasing her visibility and enhancing her “expert” status. She thought about how to move the idea forward and discussed it with colleagues and friends. Six months later, though, she was involved in other projects and seemed to be making little headway with the more heart-connected effort. Kelly began to doubt herself, and couldn’t decide if she wasn’t managing her time well, if her priorities were off kilter or if she was just being lazy. Perhaps she really

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