Patrick R. Donahoe

Elise Hacking Carr is editor-in-chief/content director for Print+Promo magazine.

The U.S. Postal Service (USPS) is no stranger to bad news-and if the first three months of the new year are any indication, the struggling organization won't see much respite any time soon.

Capitalizing on strong growth in its shipping business, the United States Postal Service (USPS) has launched major changes to its Priority Mail line-up, with improved features including free insurance, improved USPS Tracking and day-specific delivery.

Technology and changing consumer expectations are helping to transform mail into an even more powerful communications channel, Postmaster General and CEO Patrick R. Donahoe told the nation’s largest annual gathering of mailing industry leaders today.

Postmaster General Patrick R. Donahoe told a Senate committee that the Postal Service’s financial problems are more urgent than ever and will continue to get worse until Congress takes action to reform its business model.

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