OrderMaster Support Is Going Away—What Now?
Question: I have used OrderMaster for a long time. Is there any support for the software?
Answer: Unfortunately, no. OrderMaster is no longer supported. It was sold as a stand-alone product that users owned and loaded onto their computers. It has remained static while your computer operating systems have continually advanced.
The old software is miscommunicating with the new operating software, causing OrderMaster crashes, often with significant loss of data.
I’m very familiar with this issue because I acquired the rights to rewrite OrderMaster software in a more modern language, and that proved too expensive. In this endeavor, I met a long-time OrderMaster user who can sometimes recover data and patch together some temporary workarounds. Let me know if you would like an introduction.
My best suggestion is, sooner rather than later, OrderMaster users should explore other options before OrderMaster crashes permanently.
Please email accounting questions you would like considered for the column to HGatter@AccountingSupportLLC.com with the subject line of "Ask the Accountant."
Harriet Gatter, owner of Accounting Support LLC, was an ad specialty distributor for 23 years and an adjunct professor of accounting at Neumann University. She sold her ad specialty business in 2012, became certified as a QuickBooks ProAdvisor, and now works exclusively with ad specialty distributors nationwide on their QuickBooks, order management and accounting needs.