Trust Your Instincts
Question: I called Intuit/QuickBooks support and was told something that I know is not the way we do business. How can that happen?
Answer: We have a complex and unique business. We do not fit typical business models, and it is confusing to many bookkeepers, CPAs and, yes, even QuickBooks support on occasion.
Recently, a client had purchased Intuit/QB support. I was working with her on a system conversion, but she called QuickBooks support for an unrelated question. She spent more than an hour disputing the support rep's claims that all of her items should be Inventory Parts when my client knew full well they were not.
There is a fairly common business model labeled as “distributor,” and this model typically holds inventory. So, it's not surprising that QuickBooks thinks we do too.
Be alert to advice that goes against what you know and take it with a grain of salt. It may not always be correct.
And when in doubt, ask the accountant.
Please email questions to HGatter@AccountingSupportLLC.com with the subject line of "Ask the Accountant."
Harriet Gatter, owner of Accounting Support LLC, was an ad specialty distributor for 23 years and an adjunct professor of accounting at Neumann University. She sold her ad specialty business in 2012, became certified as a QuickBooks ProAdvisor, and now works exclusively with ad specialty distributors nationwide on their QuickBooks, order management and accounting needs.