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Have You Thanked a CSR Lately?
August 11, 2020 at 8:10 pm

If you think about it, we are all in customer service, simply doing our best to make clients feel heard, understood and supported. But, customer service representatives (CSRs) in the traditional sense typically are at the front line fielding the brunt of criticisms. Add to the mix the worst global pandemic...

QR Code Menus: The Touchless Revolution In Restaurants and Hospitality
August 4, 2020 at 6:08 pm

For restaurants during the pandemic, regulations against indoor dining have been a huge hurdle to overcome. Once restaurants were allowed to serve people sitting at outdoor tables, they had to do things differently still. There was a greater need for PPE for workers who previously didn’t need it. There was a need for hand sanitizer on a large scale. And the way...

How to Cultivate Successful Supply Chain Partnerships
July 29, 2020 at 7:19 pm

As conglomerates like Amazon and Vistaprint continue to change the way we conduct business, alliances between distributors and suppliers are needed now more than ever to protect their spot in the print and promo space. However, there’s a big difference between just working with someone and working well with someone, so it’s crucial to find the right fit for your professional partnership...

Think About Think Time
July 28, 2020 at 7:05 pm

Bill Farquharson reminds you of the value of planning nothing, giving your mind a chance to process and be creative...

2020 CSR All-Stars: Sarah Hoffman, Kay Toledo Tag, a Div. of Ennis
July 23, 2020 at 6:21 pm

Print+Promo is proud to present its “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Sarah Hoffman, customer service representative for Kay Toledo Tag, a Div. of Ennis...

2020 CSR All-Stars: Jill Hamilton, Gemini Industries Inc.
July 23, 2020 at 4:11 pm

Print+Promo is proud to present its “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Jill Hamilton, customer service lead for Gemini Industries Inc...

2020 CSR All-Stars: Kristie Johnson, Royal
July 23, 2020 at 3:04 pm

Print+Promo is proud to present its “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Kristie Johnson, account manager for Royal...

2020 CSR All-Stars: Holley Campbell, City Paper Company
July 23, 2020 at 2:53 am

Print+Promo is proud to present its “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Holley Campbell, customer service account consultant for City Paper Company...

2020 CSR All-Stars: Karen True-Smith, 3M Promotional Markets
July 23, 2020 at 2:34 am

Print+Promo is proud to present its “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Karen True-Smith, contract account manager for 3M Promotional Markets...

2020 CSR All-Stars: Cesar Perez, Goes Lithographing Company
July 23, 2020 at 2:20 am

Print+Promo is proud to present its “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Cesar Perez, vice president, sales manager for Goes Lithographing Company...

2020 CSR All-Stars: Vanessa Wood, American Solutions for Business
July 23, 2020 at 2:04 am

Print+Promo is proud to present its “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Vanessa Wood, promotional sourcing specialist for American Solutions for Business...

2020 CSR All-Stars: Carmen Martin, HCF Inc.
July 23, 2020 at 1:45 am

Print+Promo is proud to present its “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Carmen Martin, sales service representative, custom order specialist for HCF Inc...

2020 CSR All-Stars: Tracy Godley, Brand Advantage Group, a Safeguard Company
July 23, 2020 at 1:34 am

Print+Promo is proud to present its “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Tracy Godley, account manager for Brand Advantage Group, a Safeguard Company...

2020 CSR All-Stars: Jill Kerske, Independent Printing Inc.
July 23, 2020 at 1:16 am

Print+Promo is proud to present its “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Jill Kerske, account service representative for Independent Printing Inc...

2020 CSR All-Stars: Debbie Bostin, Sonic Promos
July 23, 2020 at 12:30 am

Print+Promo is proud to present its “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Debbie Bostin, director of production for Sonic Promos...

2020 CSR All-Stars: Amanda Harris, Discount Labels
July 23, 2020 at 12:14 am

Print+Promo is proud to present its “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Amanda Harris, senior customer service representative for Discount Labels...

2020 CSR All-Stars: Jessica Defilpo, Barker Specialty Company
July 22, 2020 at 8:49 pm

Print+Promo is proud to present its “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Jessica Defilpo, account coordinator for Barker Specialty Company...

2020 CSR All-Stars: Greg Daniel, Printegra, a Div. of Ennis
July 22, 2020 at 8:28 pm

Print+Promo is proud to present its “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Greg Daniel, inside sales, distributor support, customer service for Printegra, a Div. of Ennis...

Executive Perspectives: Tony Rouse of Team Concept Printing
July 21, 2020 at 8:59 pm

As part of Print+Promo’s ongoing feature, Executive Perspectives, we get to know leading professionals in the print and promotional industry. This month, we interviewed Tony Rouse, founder and CEO of Team Concept Printing, Carol Stream, Ill. Here, he takes readers on his professional journey, shares how he responds to uncertainty and talks about his return on recent investments...

The Sales Do-Over
July 14, 2020 at 8:24 pm

Life rarely offers a second chance, but unfortunately we have one. Knowing what you know now, what would you do differently?...