The roll out of the COVID-19 vaccination is well underway and more people, including employees, are receiving it. As a result, the Centers for Disease Control & Prevention (CDC) issued new guidelines for fully vaccinated people not in health care settings on March 8, 2021. This guidance is raising a few questions about what protocols need...
On March 11, 2021, President Biden signed H.R. 1319, the American Rescue Plan Act (ARPA) passed by Congress one day earlier, into law. ARPA is the sixth major COVID-19 response legislation to become law since the spring of 2020...
As the U.S. economy continues its climb from the depths of recession, there are still many questions regarding the second stimulus package. Further delays in an agreement could possibly lead to a deceleration of economic recovery...
It’s easy to forget that just a few months ago, we were all monitoring a flurry of mergers and acquisitions activity that signaled good economic health. But then the coronavirus arrived, impacting nearly every aspect of our personal and professional lives. Some sellers pressed the pause button on deals in hopes of obtaining pre-COVID valuations; buyers, on the other hand, wanted assurances that all lost business would return...
While we were on summer vacation, the ugly state of politics brought the USPS to the top of the news cycle. Maybe that’s a good thing...
If you think about it, we are all in customer service, simply doing our best to make clients feel heard, understood and supported. But, customer service representatives (CSRs) in the traditional sense typically are at the front line fielding the brunt of criticisms. Add to the mix the worst global pandemic...
Depending upon which experts you heed, the U.S. Postal Service is either just a few months away from insolvency or it’s in no danger of running out of cash any time soon. The purpose of accounting, one of my favorite professors used to say, is to give people the information they need to make decisions. Postal accounting, however, is more like a Rorschach inkblot test...
When company standards and procedures are ignored, the result is lost revenue. There’s a fix for that…
The economic lockdown is easing. Businesses are reopening. This is what can be expected when the economy begins its recovery...
The outbreak of the novel coronavirus has profoundly affected American families. Millions are out of jobs, and White House economic advisers are predicting that unemployment rates could surpass 20 percent. In-school learning is finished for the year, and come September, the classroom is going to look quite different. Nothing about this situation is normal...
