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BY JIM CLEMMER
This article originally appeared in Jim Clemmer’s column “The Globe & Mail.” His practical leadership books, keynote presentations, workshops and team retreats have helped hundreds of thousands of people worldwide improve personal, team and organizational leadership. Visit www.clemmer.net for a huge selection of free practical resources, including nearly 300 articles, dozens of video clips, team assessments, leadership newsletter, Improvement Points service and a popular leadership blog.
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