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The Single Source: 5 Ways to Make Sure You’re Not Leaving Profits on the Table

The past 19 months have been hard on everyone. From a professional standpoint, companies have had to retool their strategies to keep presses running and doors open, only to face a troubled supply chain that doesn’t respect client deadlines. When the world feels uncertain, it’s natural to look for ways to regain that control. Some distributors have found relief in single-source business models, with more consumers now favoring one-stop shopping for their marketing needs...

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Print+Promo Marketing 2021: Meet nine customer service professionals who keep the print and promo industry running

Customer trust is one of the most important factors in a brand’s long-term success — and exceptional service is the way to earn it. If we think about it, we are all in customer service, simply doing our best to make clients feel heard, understood and supported. But, customer service representatives (CSRs) in the traditional sense typically are at the front line fielding the brunt of criticisms. Add to the mix a world-historical pandemic resulting in raw material shortages and port congestion, and suddenly “smiling with your voice” just got a lot harder.

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