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Great leaders have long understood the empathetic importance of a heartfelt gesture, no matter how insignificant it might seem on the surface. On a rainy day in 1943 a battalion was lined up waiting for an inspection by Lord Louis Mountbatten, the first Earl of Mountbatten of Burma. The officers wore raincoats, but the troops had none. They were soaked. Mountbatten's car pulled up and he emerged wearing a raincoat. After taking a few steps, he turned around and went back to the car to shed his raincoat. He then turned to make the inspection. The troops cheered.
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