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Step 2: Diagnose the Type of Drama in the Other Person
Once you are committed to authenticity and curiosity yourself, you can determine what kind of drama the other person is displaying. There are four primary drama roles that emerge most frequently in office settings: the complainer, the controller, the cynic and the caretaker. You'll need to use different strategies for different personality types—there is no "one size fits all" antidote. Notice the kind of –person you're dealing with. Will they respond more to direct confrontation and setting boundaries –(better for controllers and cynics), or to appreciation and encouragement (better for caretakers and complainers)?
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- Jim Warner
- Kaley Klemp
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