4. WHERE is the document/form used? Is it a clean, well-lit office, a manufacturing environment full of oils and chemicals or a shipping and receiving area which is poorly lighted and dusty?
5. WHERE is the document/form stored? Is it in an office or in a non air-conditioned warehouse?
6. HOW is the item used and/or distributed? How does the document/form work with other documents/forms? Is their information copied from or to it? Is information from this document/form keyed into a computer system? Is the information sequence correct and are the captions the same? Does it work with bar codes or MICR? Is the document/form completed by hand or machine, such as a typewriter, word processor or computer? How is the document/form distributed? In what sequence are the copies removed? Are the copies legible and separated manually or is the process mechanized? Do people make copies and do recipients use their copies? How is the document/form filed and does it go into a binder or folder? If it needs hole punching, what size and how many holes are required? Is the document/form the right size for the file? What is the filing reference-serial number, company name and/or customer name?
- People:
- Colin Thompson