Elise Hacking Carr

Elise Hacking Carr

Elise Hacking Carr is editor-in-chief/content director for Print+Promo magazine.

How One Distributor Is Driving Sales in the Automotive Vertical

From the long workday commute to chauffeuring kids to various extracurricular activities, Americans are a nation of drivers—which is good news for distributors. Because a car is a substantial purchase, automotive businesses need to make sure all print collateral...

DFI – Solutions in Print Acquires Performance Group Inc.

DFI – Solutions in Print, a Top 50 distributor based in Davenport, Iowa, has acquired Performance Group Inc., a leading print supply chain management company located in Omaha, Neb. “After 24 years at the helm, it was time...

Executive Perspectives: Richard Ghelerter, president of Apex Color

As part of Print+Promo’s ongoing feature, Executive Perspectives, we get to know leading professionals in the print and promotional industry. This month, we interviewed Richard Ghelerter, president of Apex Color, Jacksonville, Fla. Here, he addresses the industry’s shortage of skilled workers, discusses the domino effect of raw material inflation and reveals the star of his commercial print division...

Follow the Paper Trail: Uncovering Opportunities in the Tumultuous Paper Industry

It’s no secret that market conditions have not been kind to paper products. Earlier this year, Georgia-Pacific became the latest victim of an industry undergoing violent shifts in demand. The mill, which had built a reputation as one of the world’s leading makers of tissue, pulp, packaging, building products and...

Executive Perspectives: Howard Schwartz, founder and CEO of HDS Marketing Inc.

As part of Print+Promo’s ongoing feature, Executive Perspectives, we get to know leading professionals in the print and promotional industry. This month, we interviewed Howard Schwartz, founder and CEO of HDS Marketing Inc., Pittsburgh. Here, he explains how key chains influenced his career path, discusses staying above the technology curve and issues a warning to Kevin Bacon...

Glen Taylor In as CEO of Taylor Corp.; Deb Taylor Steps Down

Glen Taylor is back as CEO of Taylor Corp., the North Mankato, Minnesota-based communications services giant, after news broke last week that his niece, Deb Taylor, was stepping down from the role she has held since June 2015...

Empowering Distributors: A glimpse into the high-tech software market

Software solutions are no longer a wish-list item for most businesses; they are a necessity in a world where efficiency is king. From single source software to e-commerce platforms, the options are plentiful. So, what’s a distributor to do? Research, research, research...

Please Read

No matter our official job title, we are all in customer service, simply doing our best to make clients feel heard, understood and supported. But, customer service representatives (CSRs) in the traditional sense typically are at the front line fielding the brunt of criticisms...

2019 CSR All-Stars: Tiffany Hanson, 3M Promotional Markets

Print+Promo is proud to present its inaugural “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Tiffany Hanson, customer service representative for 3M Promotional Markets…

2019 CSR All-Stars: Andrea LosKamp, Label Art, a Div. of WS Packaging Group Inc.

Print+Promo is proud to present its inaugural “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Andrea LosKamp, customer service representative for Label Art, a Div. of WS Packaging Group Inc...

2019 CSR All-Stars: Margie Arena, AmeriPrint Corporation

Print+Promo is proud to present its inaugural “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Margie Arena, customer service and office manager for AmeriPrint Corporation…

2019 CSR All-Stars: Ernie Cornelius, Regency360

Print+Promo is proud to present its inaugural “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Ernie Cornelius, print and promo coordinator for Regency360…

The Sourcing Group Acquires Ray Hough Company

The Sourcing Group, headquartered in New York, has acquired Ray Hough Company, a Pittsburgh-based print distributor, serving more than 400 customers throughout the mid-Atlantic and Midwest...

2019 CSR All-Stars: Cali Miller, BCSI

Print+Promo is proud to present its inaugural “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Cali Miller, customer sales representative for BCSI…

2019 CSR All-Stars: Katy Vance, Pocket Folders Fast

Print+Promo is proud to present its inaugural “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Katy Vance, customer sales representative for Pocket Folders Fast…