Elise Hacking Carr

Elise Hacking Carr

Elise Hacking Carr is editor-in-chief/content director for Print+Promo magazine.

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No matter our official job title, we are all in customer service, simply doing our best to make clients feel heard, understood and supported. But, customer service representatives (CSRs) in the traditional sense typically are at the front line fielding the brunt of criticisms...

2019 CSR All-Stars: Tiffany Hanson, 3M Promotional Markets

Print+Promo is proud to present its inaugural “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Tiffany Hanson, customer service representative for 3M Promotional Markets…

2019 CSR All-Stars: Andrea LosKamp, Label Art, a Div. of WS Packaging Group Inc.

Print+Promo is proud to present its inaugural “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Andrea LosKamp, customer service representative for Label Art, a Div. of WS Packaging Group Inc...

2019 CSR All-Stars: Margie Arena, AmeriPrint Corporation

Print+Promo is proud to present its inaugural “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Margie Arena, customer service and office manager for AmeriPrint Corporation…

2019 CSR All-Stars: Ernie Cornelius, Regency360

Print+Promo is proud to present its inaugural “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Ernie Cornelius, print and promo coordinator for Regency360…

The Sourcing Group Acquires Ray Hough Company

The Sourcing Group, headquartered in New York, has acquired Ray Hough Company, a Pittsburgh-based print distributor, serving more than 400 customers throughout the mid-Atlantic and Midwest...

2019 CSR All-Stars: Cali Miller, BCSI

Print+Promo is proud to present its inaugural “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Cali Miller, customer sales representative for BCSI…

2019 CSR All-Stars: Katy Vance, Pocket Folders Fast

Print+Promo is proud to present its inaugural “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Katy Vance, customer sales representative for Pocket Folders Fast…

2019 CSR All-Stars: Anne-Marie Junker, Safeguard Printing & Promotional Products

Print+Promo is proud to present its inaugural “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Anne-Marie Junker, office manager of Safeguard Printing & Promotional Products…

2019 CSR All-Stars: Stacy Pope, Real Sourcing Network

Print+Promo is proud to present its inaugural “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Stacy Pope, client success manager for Real Sourcing Network…

2019 CSR All-Stars: Miriam Graff, American Solutions for Business

Print+Promo is proud to present its inaugural “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Miriam Graff, customer service specialist for American Solutions for Business…

2019 CSR All-Stars: Mindy Owens, Kay Toledo Tag Inc., a Div. of Ennis

Print+Promo is proud to present its inaugural “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Mindy Owens, customer service representative for Kay Toledo Tag Inc., a Div. of Ennis…

2019 CSR All-Stars: Jamie Hughes, CFC Print & Mail

Print+Promo is proud to present its inaugural “CSR All-Stars” feature. These unsung heroes care for their customers—even when those customers are not always right—and often go out of their way to solve challenges with an unwavering smile. Meet Jamie Hughes, sales service manager of CFC Print & Mail...

Executive Perspectives: Bob Burdette, president of Multi Business Systems

As part of Print+Promo’s ongoing feature, Executive Perspectives, we get to know leading professionals in the print and promotional industry. This month, we interviewed Bob Burdette, president of Multi Business Systems, Bakersfield, Calif. Here, he highlights the benefits of community, advocates for lifelong learning and shares his philosophy for growth during recessionary periods...

Executive Perspectives: Julian Marsh, director of commercial printing for District Photo Inc.

As part of Print+Promo’s ongoing feature, Executive Perspectives, we get to know leading professionals in the print and promotional industry. This month, we interviewed Julian Marsh, director of commercial printing for District Photo Inc., Beltsville, Md. Here, he talks about new initiatives, shares his passion for spreadsheets and explains why print will always be home...