Dale Carnegie

Sometimes one of the important aspects to career success can be something intangible like how likeable you are.

That vague feeling of goodwill is often determined by how genuine you seem when interacting with others. One of the first steps to showing someone you sincerely care about what they're saying is remembering what they say—especially their name.

According to a Dale Carnegie training course I took last year, the sweetest sound to anyone's ear-no matter what language it's in-is their name. Without nailing down this first step, it can be difficult to move forward in building a genuine professional relationship.

If you train employees to routinely do things without understanding the subtleties and context of their actions, you run the risk that they’ll do the right things, but in the wrong way. Here are some of the most common customer service rules, when to break them and alternative best practices to apply instead. Rule One: Always Use the Customer’s name. Dale Carnegie said “The sweetest sound in any language is the sound of one’s own name.” Though it may be true that using a customer’s name can create a sense of intimacy, it can also have the opposite effect. Overusing customers’ names may make

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