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Forrester Research Inc. has honored Stamford, Connecticut-based Pitney Bowes Inc. as a winner of the inaugural Forrester Research Outside In Awards for excellence in the practices needed for planning, creating and managing a great customer experience. Pitney Bowes was cited specifically for its outstanding measurement of their customer experience programs. The award supports and recognizes the principles outlined in the Forrester book “Outside In: The Power of Putting Customers at the Center of Your Business” (Amazon Publishing/New Harvest, 2012). The award was announced at Forrester’s Forum for Customer Experience Professionals East in New York.
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