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"You have to listen to the people who are doing the job because they know. They do it everyday," said Turner-Gates.
After a company passes the in-ternal audits, accredited external auditors are then called in to evaluate the effectiveness of the quality system.
If the auditors like what they see and all the systems and pro-cesses are up to ISO 9000 quality standards, they will officially certify that the quality system has met all of ISO's requirements. They will then issue an official certificate which states that the company has been in-spected and deemed compliant.
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