Bullet Implements Advanced System to Enhance Customer Experience
Company's new policies reflect commitment to quality and customer service
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Mike Shield, vice president of engineering and process improvement, is leading the initiative to automate the distribution and tracking of work. Information housed in the system, including metrics for pieces produced, hours worked and production costs are reviewed by management on a regular basis. Areas of improvement are then quickly rectified, resulting in the ability to process more orders than ever before.
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