Mind Your Business: Making Business Sense
Change management is just
another oxymoron
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We can't crash-cram in a few days or weeks for a critical meeting or presentation that our key program, project or even career depends upon. We can't quickly win back customers who've quietly slipped away because of neglect and poor service. We can't suddenly turn our organization into an innovative powerhouse in six months because the market shifted. We can't radically and quickly re-engineer years of sloppy habits and convoluted processes when revolutionary new technology appears. These are long-term culture, system, habit and skill changes. They need to be improved before they're needed. In the words of an ancient Chinese proverb, "Dig a well before you are thirsty."
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