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Remember that managers set the tone for their departments. So, managers beware—employees are watching!
BY DEBRA J. SCHMIDT
Debra J. Schmidt, aka the Loyalty Leader, is a professional speaker, corporate trainer and author. She helps companies boost their profits by leading them to greater customer, employee and brand loyalty. Subscribe to Debra’s free e-mail newsletter packed with loyalty-building tips at: www.theloyaltyleader.com.
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