Facebook
Facebook
Twitter
Twitter
LinkedIn
LinkedIn
Email
Email
0 Comments
Comments
Patton agreed. "We've empowered our sales service people to do what's necessary," he said. "They can make decisions without asking for permission. They can take care of problems themselves."
In terms of future goals, Highland is looking to its customers for guidance. Said Phil Wilson, "One of the basic premises that I have is that we have a customer base. I'm not sure what we will be manufacturing 10 or 15 years from now, but I can guarantee you that it will be something the customers need and want." Jones agreed, adding that it is Highland's goal to figure out what its customers need and to do it for them.
0 Comments
View Comments
Related Content
Comments