How Often Do I Need to Upgrade QuickBooks Premier?
Question: I googled and searched for QuickBooks support. They told me that I have to upgrade to QuickBooks Premier 2020 even though I am in QuickBooks Premier 2019. Is that true?
Answer: I get many calls about this. Internet searches for QuickBooks support can be confusing and result in erroneous results. You likely were not really talking to QuickBooks support, or you might have been talking to a group that is contracted out for support.
QuickBooks Premier is a desktop software, meaning that you own it and have it housed on your computer or your server. When you buy QuickBooks Premier, you receive software updates at no additional charge for three years.
You own QuickBooks Premier 2019. You will receive updates at no additional charge until May 31, 2022—or three years. Similarly, QuickBooks Premier 2020 will be updated through May 31, 2023 and so on.
Distributors have reported that they were told they had to buy Premier every year, and the person who told them that would be happy to sell it to them. The software releases of Premier really do not vary that much—a few new features each year—not enough to make purchasing each year necessary or even cost effective.
Please email accounting questions you would like considered for the column to HGatter@AccountingSupportLLC.com with the subject line of "Ask the Accountant."
Harriet Gatter, owner of Accounting Support LLC, was an ad specialty distributor for 23 years and an adjunct professor of accounting at Neumann University. She sold her ad specialty business in 2012, became certified as a QuickBooks ProAdvisor, and now works exclusively with ad specialty distributors nationwide on their QuickBooks, order management and accounting needs.