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What are you going to do in 2016 that is going to make you even more relevant in 2017? What are you going to do to create the customer experience needed to ensure that you can compete and flourish long term?
Are you going to curse the online challengers who are driving you crazy? Or, are you going to out-think them, out-serve them and make yourself irreplaceable to your clients? How are you going to write the story that your customers will want to be a part of?
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