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4. Complicated training materials
If the material is not easy to understand, it will not be implemented. To make sure the information is grasped, test the material on several small groups. Make adjustments and then roll out the final version to the entire organization.
5. Dominant facilitators
Facilitators should be seen and seldom heard. They should steer the conversation, not control it. They should ask leading questions of the participants. The facilitator is a juggler—he or she needs to keep the conversation going. The more discussion there is, the more likely attitudes and behaviors will improve.
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